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Returns Policy

Thomas Laine operates a “if you don’t love it – return it” policy.

We want you to be 100% happy with your Thomas Laine purchase. This means that you can return your jewelry for whatever reason you may have within 14 days of Delivery.

Making a return is easy

Just follow the steps below:

Please note:

Unidentified returns/exchanges may be returned to the sender. We request that all goods being returned are returned within 7 days of issuing your RA number. Returns received outside the above time frames are accepted at the discretion of Thomas Laine and can only be refunded as a merchandise credit.

Thomas Laine will not accept returns for any items that have been worn and / or has had the original packaging and tags removed. Upon receipt of an order, if any item has been received without tags, the customer should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Sale, specially ordered items and personalized orders cannot be returned and are “final sale”. All sale items are non-returnable. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to Thomas Laine with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Please be aware that international customs duties and sales taxes are NOT refunded.

Exchanges

It's free to exchange items for the same item in a different size based on stock availability. Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. For more information, please see costs for Shipping and Terms and Conditions.

To exchange an item, contact returns@thomaslaine.com and simply specify the new size you require within the normal returns policy time lines - 14 days.

Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check. Alternatively, if you see something you simply must have, you can make your purchase by phone or online and we will refund your original item when it is returned to us.

Gift Returns

If you have received an item as a gift, you may exchange it for a store credit. Simply follow the procedure specified above in the returns policy.

Sale Item Returns

All sale items are final sale, therefore, sale items are not returnable and non-refundable.

Receiving your Refunds and Store Credits

Once your package has been received and accepted by Thomas Laine, we will notify you by email.

Your refund or store credit will be processed within five (5) business days of receipt.

Refunds will be credited back to the original method of payment and will exclude shipping costs (with the exception of faulty items). If you are returning an item for store credit, a code will be provided which allows you to redeem this credit on another purchase. Store credit is valid for one year and expires one year from the date of issue.

Shipping your Returns

Ship your return package using U.S. Postal Service, FedEx, or UPS. We advise you insure the goods as Thomas Laine cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

Please note that processing and shipping time frames are general guidelines, and Thomas Laine cannot ensure that they will be met.

If you have any questions about returns please contact us at returns@thomaslaine.com or by mail to:

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