FREE SHIPPING on all US Orders

Returns

“If you don’t love it – Return it”

Thank you for shopping at Thomas Laine. We want all of our customers to be completely satisfied with their purchase, but we understand that is not always the case. We gladly accept returns or exchanges on unworn and unaltered merchandise with all original tags intact. All return and/or exchange requests must be made within 14 days of receiving your order.

 

MAKING A RETURN IS EASY

There are 3 simple steps:

Step 1: Email us at returns@thomaslaine.com to Request a Returns Merchandise Authorization (RMA) number and form within 14 days after receiving your order.

Step 2: Complete the Returns Authorization form and enclose it along with the item or items being returned. Ensure that all items are intact with security tags, unworn and in their original condition and packaging.

Step 3: Securely seal the shipping box and write the RA number on the outside of the box and mail items back to:

Returns Department
Thomas Laine
915 Broadway
Suite 903
New York, NY 10010
 

RETURNING YOUR PURCHASE

Ship your return/exchange package using U.S. Postal Service, FedEx or UPS.

We recommend that you insure the goods, as Thomas Laine cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

Processing and shipping time frames are based on general guidelines and we cannot ensure that they will be met.

 

EXCHANGE POLICY

Simply request a Returns Merchandise Authorization (RMA) number by contacting us via email at returns@thomaslaine.com, and specify the new size or color you require.

Pack your items to be exchanged securely and drop off at your local Fedex office.

Please note that we are only able to offer size or color exchanges for items of the same value. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Exchanged items will be dispatched after the returned goods have been received and checked for quality control.

 

 

CUSTOM ORDERS

 

Any alteration to an item, request for a non-stock item, or original piece is considered a custom order. Custom orders are final sale and may not be returned or exchanged. No exceptions.

 

 

GIFT RETURNS

If you have received an item as a gift and would like to exchange it, you have 14 days from receipt to initiate your exchange for a store credit valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties.

To arrange a gift return, please email returns@thomaslaine.com

Please note: We do not accept returns on corporate gifts. However, if you have received a corporate gift and it has been damaged, we will gladly offer 1 complimentary repair.

 

LATE RETURNS

Your item(s) should be sent back to us within 10 days of issuing an RMA. Returns received outside these timeframes will be accepted at the discretion of Thomas Laine and can only be refunded as a merchandise credit.

 

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If an item is received damaged, please contact Thomas Laine immediately upon receipt of the goods.

Where possible, we will offer to repair faulty items or replace the item with the same product, subject to availability. If the item cannot be repaired or replaced, you will be issued a merchandise credit.

For all faulty items, please contact returns@thomaslaine.com

 

PROCESSING REFUNDS AND STORE CREDITS

We will notify you by email when your package has been received.

Refunds and store credits will be processed within 5 business days of receipt.

All refunds will be credited back to the original method of payment and will exclude shipping costs (with the exception of faulty items).

Depending on your banking institution, it may take up to two billing cycles for the refund to appear on your monthly credit card statement.

If you are exchanging an item for store credit, a code will be provided to you via email enabling you to redeem the credit on another purchase. Store credit is valid for one year and expires one year from date of issue.

 

IN-STORE RETURNS

Items purchased at the Thomas Laine Showroom and on www.ThomasLaine.com may be returned to the showroom within 14 days of receiving goods. When returning to the showroom, please bring a copy of your invoice as well as all original packaging.

 

SALE ITEMS

All sale items are final sale and are not eligible for price adjustments. They may not be returned or exchanged.

 

IMPORTANT INFORMATION

Thomas Laine has made every effort to display, as accurately as possible, the colors of our products that appear on www.ThomasLaine.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

All items are quality controlled and thoroughly checked for any faults or defects before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact us immediately.

If you wish to return more than one item from an order, please send all items in the same shipment to ensure your return is processed as quickly as possible.

All items should be returned in their original packaging to ensure they are sufficiently protected in transit.

In the event a customer receives an item without tags, Thomas Laine should be notified immediately (by phone or email) on the day of receipt if he or she wishes to make a return.

If you would like to return or exchange an item, you must notify Thomas Laine and request an RMA before sending back any items. Unidentified returns/exchanges may not be accepted and returned to the sender.

Please be aware that shipping on domestic and international orders, international customs duties and taxes will not be refunded.

Our preferred shipping method for returned items is Fedex, UPS or USPS. However, you may return the goods by any means as long as they are secure and insured. Our address for all returns is:

Returns Department
Thomas Laine
915 Broadway
Suite 903 
New York, NY 10010
USA

 

For further questions regarding returns or exchanges please contact us via email at returns@thomaslaine.com or by phone at 1-800-893-1153.