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Shipping

 

SHIPPING

Orders placed for in-stock items ship within 24 hours of ordering; however, some orders may take up to 72 hours to process. Orders received after 4pm EST will be processed the following business day. We do not ship on Saturdays, Sundays, or holidays. Expedited orders will not be delivered on weekends or holidays. Overnight orders must be received by 4PM EST to be sent out the same day. Overnight orders received before 4PM EST on Friday will not arrive until the following Monday, excluding holidays.

Items ordered together may not be shipped out on the same day due to stock availability, and occasionally items may be temporarily out-of-stock or backordered. If there is any delay in fulfilling your order, you will notified within 24 hours of placing your order.

Please note that these processing and shipping provisions are only general guidelines. Thomas Laine is not responsible for shipping carrier delays and cannot ensure that the time frames noted above will be met.

 

U.S. DELIVERY

All domestic orders are shipped via Fedex unless a PO BOX or APO/FPO has been specified.

Orders shipped to P.O. Boxes are shipped via USPS priority mail only. Overnight and 2Day delivery options are unavailable.

Free complimentary ground shipping on orders over $125.

All orders over $250 require signature upon arrival to ensure successful and secure delivery.

 

Ground Shipping

$9.95

  • Free on orders over $125.
  • Estimated delivery within 3-5 business days for orders placed Monday to Friday by 4 p.m. EST.
  • Orders placed after 4 p.m. on Friday will be shipped on Monday.
  • Please allow up to 24 hours for tracking information to register in the FedEx or USPS system.

 

Two-day Shipping

$17.95

  • Arrives in 2 business days (not including Saturday, Sunday or holidays).
  • Orders placed Monday to Friday by 4 p.m. EST will ship same day.
  • Orders placed after 4 p.m. on Friday will be shipped on Monday.
  • Please allow up to 24 hours for tracking information to register in the FedEx or USPS system.

 

Overnight

$39.95

  • Arrives next business (not including Saturday, Sunday or holidays).
  • Orders placed Monday to Friday by 4 p.m. EST will ship same day.
  • Overnight orders received before 4PM EST on Friday will arrive on Monday.
  • Orders placed after 4 p.m. on Friday will be shipped on Monday.
  • Please allow up to 24 hours for tracking information to register in the FedEx or USPS system.

 

INTERNATIONAL DELIVERY

We ship to any country capable of receiving mail via United States Postal Service (USPS) with the exception of any OFAC listed country here.

 

International Shipping

$35.00

  • Estimated delivery within 5-10 business days for orders placed Monday to Friday by 4 p.m. EST.
  • Orders placed after 4 p.m. on Friday will be shipped on Monday.
  • Orders do not ship on Saturdays, Sundays, or holidays.
  • Please allow up to 24 hours for tracking information to register in the USPS system.

 

Please be advised that international orders can take several weeks for delivery, depending on the mail system of the receiving country. Any order that is returned because it is unclaimed by the customer or because the customer refuses to pay any extra fees cannot be refunded, however, the customer will receive a merchandise credit for the returned merchandise.

Customs taxes and duties are due upon delivery and are the responsibility of the customer. Your order total will not include duties or taxes. We are unable to provide an estimate of import fees. Please contact your local customs office for more information.


All prices are in US Dollars (USD).

All international orders are shipped via USPS international service. Thomas Laine orders are generally received by customs within 5-7 business days of the ship date. The amount of time customs takes to process your order will vary. Delivery will be made by your local postal service. Expedited shipping method, such as Next Day or 2 day, are unavailable on international orders.


Once international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays and extend delivery estimates. Some items may be unavailable for export. Should this affect your order, we’ll contact you immediately with any changes to your order status.

 

ORDER TRACKING

All domestic orders can be tracked online with the tracking number provided via the confirmation email you receive at the time your order ships. Once you receive the shipping confirmation email, you can follow the link supplied in the email or track your package using the tracking number at Fedex.com.

International orders can be tracked on USPS.com using the tracking number supplied in the shipping confirmation email.

 

FREE GROUND SHIPPING

We offer Free Ground Shipping on all US orders over $125 (including Hawaii and Alaska). When placing your order, select your preferred delivery option before completing checkout.

 

RECEIVING YOUR ORDER

We prefer to ship all orders with signature required upon delivery. This ensures your purchases are safely and successfully delivered to you. If you are unavailable when your package arrives, Fedex will leave a re-delivery slip. Fedex will attempt delivery again the following business day. You may also contact Fedex and request to pick-up the package from your local Fedex location.

You may prefer to waive the signature requirement and Fedex will leave your shipment outside of the premises for your convenience. Please note, that if no signature is required, you agree to take full responsibility for any lost or damaged items.

When placing an order, the signature requirement is set by default; however, you can update your preference by simply checking the “No Signature” box on the checkout page.

We apologize in advance for any inconvenience that this may cause but we would like to ensure that your purchases arrive securely.

 

INSURANCE

Thomas Laine insures each purchase during the time it is in transit until it is delivered to you. We require a signature upon delivery for all goods, unless opted out by customer, at which point responsibility for your purchased goods transfers to you. If you are not the receiver of your order (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.