Jewelry is accepted for credit or exchange if returned in saleable condition within 14 days and accompanied by a sales receipt. Kindly note that Thomas Laine does not accept exchanges or refunds on any customized (engraved, shortened, modified) sale. 

A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Gift recipients are entitled to a non-refundable merchandise credit. To return or exchange your gift selection, you may either bring your item or send your item to our showroom in New York.

If you have any questions, please email or contact Customer Service at +1-646-859-6361 
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